- Return Policy
- Please contact us via email should a return or exchange be required. Returns cannot be authorized via telephone.
- Please allow one business day for processing of return requests. (Processing time may be increased to two or three business days during peak periods, specifically following the Christmas holiday season)
- We will issue you an RA# (Return Authorization).
- Items returned without an RA# will be denied and returned to customer at customer's expense.
- For most defective merchandise exchange, we will provide a call tag. This is at our discretion.
- For standard returns, buyer must pay return shipping fees.
- Items must be in new condition, showing no signs of wear or tear, all tags must be attached, and must be in original packaging.
- Returns may be made within 30 days of delivery of merchandise (when it shows up at your doorstep) for no additional fee.
- Absolutely no returns after 30 days.
- Shipping charges are non-refundable. Orders which received free shipping will have the actual shipping charges (including insurance charges) and a flat $3.00 packaging fee deducted from the total refunded amount.
- Items purchased online may be returned to the store. Please contact us for additional details on returning items to the store.
- The following items may not be returned under any circumstances: Chalked cues, Cloth which has been cut, Chalk or talc of any kind, Wind instruments without a replaceable mouthpiece, Mouthpieces, Reeds, Harmonicas, Pro audio components, Liquid products (cleaners, oils, fog fluid, etc.), Polishing cloths, Books, Print Music. If these items are defective, they will be exchanged for the same product or one of comparable value and function.
- Some special order items, including Licensed Products (NFL, MLB, NBA, NCAA, and other branded products) can not be returned or exchanged. This applies only to special ordered items, which will have a special order notice posted in the item description. Orders for these items may not be canceled once they have been sent to the manufacturer. Any licensed (NFL, MLB, NBA, NCAA, and other branded products) furniture and lighting items are not returnable. This includes pool tables, game tables, pub tables, stools, lighting fixtures, and wall racks.
- Large furniture items which require shipment via freight truck, such as pool tables, game tables, bars, etc. are not returnable under any circumstances. Neon products, glass products, and products containing glass components are not returnable. Orders for non-returnable products cannot be canceled once they have been processed under any circumstances.
- The following items may only be returned if sealed in their original packaging with no sign of use: CDs, DVDs, Videos, Software, Items in shrink-packaging, Microphones, Clothing or Jewelry. If these items are defective, they will be exchanged for the same product or one of comparable value and function.
- Items which show signs of wear, have missing or damaged original packaging, tags, or accessories will be subject to a minimum restocking fee of 15%. All free accessories must be included when returning an item unless otherwise approved in writing prior to the return. Glass products such as mirrors, lighting, etc. will have a 15% restocking fee deducted from the refunded amount.