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Shipping Policy

Shipping

  • Shipping is available by USPS or FedEx, using a variety of services.
  • Free Shipping to the lower 48 US states is available on most orders over $75.
  • Orders for which free shipping is chosen will be sent using our choice of ground or standard delivery services within two to three business days, you may expect delivery within 3-7 days for most in-stock items.
  • Large or heavy items may incur additional shipping charges - these items are typically marked.
  • In-stock items purchased Monday-Friday by 1:00pm EST will usually ship the same day. (Additional handling time may be required for orders with Free Shipping, especially during peak order times)
  • Orders purchased on weekends, holidays, or after 1:00pm will usually ship the next business day.
  • Express shipping is available for most domestic orders. Please note that ALL orders with an express shipping method must ship to the billing address on the account. Fees may apply to some services.
  • Credit card orders MUST ship to the billing address of the credit card. If you need to place a purchase with different billing and shipping addresses, please complete payment using PayPal and be sure that your shipping address is verified by PayPal. Credit card orders will be shipped to the billing address, even if a different delivery address is entered.
  • Some products are drop-shipped directly from the manufacturer, which may require additional handling and/or shipping time.
  • Back ordered or special ordered items will be shipped as soon as available. Such items will typically have an estimated time shown on the product details page.
  • You will always receive an email from us when your purchase ships - with full tracking information!

Special Terms for International Shipping

  • All international orders MUST ship to the billing address on the account.
  • Customer is responsible for all import fees, taxes, tariffs, etc. which may be levied upon delivery of purchase.
  • International orders paid for by credit card must have supported AVS and CVV verification.

Questions & Phone Orders

Y2PLAY Stores (Music Emporium, Inc.)
2606 Plank Rd. | Altoona, PA 16601
800.695.4808 | 814.943.5023
customer.service@y2playstores.com

Shop with Confidence

Easy, secure checkout.
All major credit cards & PayPal accepted.

30 Day Returns

Y2PLAY Stores offers a generous 30-day return policy.
Returns and exchanges accepted on regular stock items.
Some exclusions apply - see our policy for full details.

Brunswick
McDermott
Lucasi
Viking
HJ Scott
Fender
Schecter
Yamaha
Zildjian
Levy's Leathers
Athearn
Walthers
Micro-Trains
Broadway Limited
Atlas

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